Background Image

News & Events


Clarkson University's School of Business Offers Quality Educational Experience

[A photograph for newspaper use is available at:]

Potsdam, N.Y. – Meeting customers’ needs with quality services or products is a requirement in all aspects of business today. That is why Clarkson University’s School of Business continues to defy convention by offering courses in Quality Management (QM). In doing so it aids the students with the necessary skills for their future employment. Steven F. Marsh is the Engineering Global Operations Management (EGOM) Program director and instructs graduate and undergraduate QM courses. smarsh

Marsh, an alum of Clarkson with both a B.S. in Interdisciplinary Engineering & Management (IE&M) degree in 1990 and an M.S. in Engineering and Manufacturing Management in 2000, states that taking the courses and programs offered by Clarkson is a smart move for college students entering the workplace or professionals looking to keep pace with industry trends. In addition to the undergraduate business elective, a graduate course in quality management is also offered as part of the One-Year MBA and EGOM programs.

Quality Management overlaps Clarkson’s Operations and Production Management course along with its Global Supply Chain class to provide students with a well-rounded and “big-picture” view of quality and its applications. Marsh uses both the traditional textbook approach and pairs it with unique practical and hands-on applications. The course discusses principles and theories, essential skills, ISO9000 standards and the Six Sigma methodology which helps students to realize that quality is a concern and prepares them for an easier transition from college to work place environments.

The course teaches students to focus on the customer’s needs, process measurement and control, continuous improvement and an understanding about how to implement and sustain a high level of quality in any organization.

“Students gain a lot of insight into the “real world” and it prepares them with everything from principles and concepts to tools and hands-on applications,” states Marsh. His eight years with Alcoa in Massena, N.Y., and 15 total years of industry experience helps ensure Clarkson business students are getting a quality, practical education.

Two examples of this education, both unique to Clarkson’s School of Business and Marsh’s teaching methods, are the use of a “catapult” to simulate process variation and Lego building blocks to illustrate Toyota’s Lean Manufacturing Principles.

The exercises teach students about various industry tools such as process control, design of experiments, and work flow simulation. In addition they give students skills to help future employers to reduce cycle times, inventory levels, waste and speed up delivery schedules. 

Marsh believes that this is a great course for engineers, business and IE&M students alike because it is a return on investment for the students down the road. 

Another quality education offering at Clarkson is the EGOM graduate program, an interdisciplinary flexible M.S. degree for executives. It integrates the quality component into the various classes and is designed for engineering and business professionals who are looking to improve their knowledge and skills.

For a quality experience in this program, Clarkson provides highly interactive networking opportunities, part-time and flexible class schedules, up to 80% classes taught via distance learning, and is seen in industry as a “technical MBA,” providing professionals with a global and systems perspective.

Companies that have participated in the EGOM program include: Xerox, Dell, IBM, GE, Corning, NYPA, Alcoa, Welch Allyn, Wyeth Pharmaceuticals and Stanley Works, as well as some past and present Clarkson Board of Trustees members and Clarkson University Business Leadership Council members.

Clarkson University is ranked among the best national universities in U.S. News & World Report’s “America’s Best Colleges 2007” guide. In addition, The School of Business’ Supply Chain Management program is ranked #10 in the nation. For more information, please visit

Clarkson University, located in Potsdam, New York, is a private, nationally ranked university with a reputation for developing innovative leaders in engineering, business, the sciences, health sciences and the humanities. At Clarkson, 3,000 high-ability students excel in an environment where learning is not only positive, friendly and supportive but spans the boundaries of traditional disciplines and knowledge. Faculty achieves international recognition for their research and scholarship and connects students to their leadership potential in the marketplace through dynamic, real-world problem solving.

PHOTO CAPTION: Steven F. Marsh, director of the Engineering Global Operations Management (EGOM) Graduate Program teaches students how to use the tools of quality management to be successful.
[News directors and editors: For more information, contact Annie Harrison, Director of Media Relations, at 315-268-6764 or]

Calendar View the full calendar >>

Full Calendar RSS Feed