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Service Excellence

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Service Excellence
As part of our ongoing Evolution to Excellence, Clarkson University has embarked on a new journey of Service Excellence!

We are enhancing the excellent service, which we offer along the entire continuum of engagement, and building a best-in-class admissions, graduate, and alumni experience.

We have developed a Service Philosophy and Service Standards to give us all a common vision and purpose 

Our Service Philosophy is "We build better futures by delivering personal and exceptional service in every interaction."

Our Service Standards are:

  • Safe
    • Provide a sense of well-being about personal and physical safety
    • Educate about compliance, policies, and ways to manage risk
    • Promote a respectful work and living environment to explore and try new things
    • Be proactive about reporting and awareness of potential safety concerns
  • Courteous
    • Act in a positive and respectful manner
    • Actively listen to gain full understanding
    • Demonstrate awareness of "everything speaks"
    • Show empathy and caring
  • Responsive
    • Answer correctly. Take the time to give the right answer
    • Respond with the customer end goal/need in mind; with an empathetic manner
    • Respond in a timely manner (minimize the hoops)
    • Be proud of your contributions, show pride to deliver exceptional service
  • Collaborative
    • Identify all relevant stakeholders during the planning process
    • Seek input from others
    • Maintain professional communication and respect for others during all interactions
    • Proactively create solutions both interally and externally

A cross-departmental Service Excellence Leadership Team leads our Service Excellence effort. Each team member is part of a cross-departmental sub-committee, which is developing and implementing a set of Leadership Actions that help to create and sustain our culture of Service Excellence. Please feel free to contact team members with your ideas and feedback. 

September Employee of the Month

Carol Parker

Carol is instrumental in preparations for many on campus events -- such as Reunion, Commencement, Cold Out Gold Out, and many external events as well. She supports multiple colleagues -- all with hectic schedules and demands -- and "never complains about the workload or tasks assigned." She is "always ready to tackle new challenges and enjoys learning" and "shows her positive attitude toward her responsibilities and is always willing to help co-workers in any way she can." Carol's colleagues say that they are "incredibly lucky" to have Carol on their team and can always trust that her work is accurate and will meet deadlines. Her attention to detail and desire for perfection is much appreciated by everyone who works with her. Carol's combination of institutional memory and understanding of the stewardship process has made her a vital member of the major gifts team.

If you know someone on campus who deserves to be recognized for their excellent service, nominate them for Employee of the Month!

See our past Employees of the Month.

Download a PDF of our Service Excellence poster.